There are 4 ways to manage a promoter in FirstPromoter, depending on what you need. Here's when to use each one:
Block: Stops all tracking for that promoter completely: no clicks, no new referrals, and no recurring commissions from existing customers.
Suspend: Stops tracking new clicks and referrals, but continues tracking sales from customers they've already referred.
Archive: Blocks the promoter across all campaigns, removes their access to the affiliate dashboard, and sales/commissions will stop being tracked. From the promoter's perspective, this is effectively the same as being deleted. Archived promoters can still be found by your team under Promoters → Others tab → Archived.
Delete: Permanently removes the promoter and all their data from your account. This can't be undone and the data can't be retrieved, so a promoter can only be deleted after they've been archived.
How to block a promoter?
Go to Promoters in the left menu and open the promoter's profile.
Click the three-dot menu next to their name.
Select Campaign actions → Block on campaign.
Choose the campaign and confirm.
To block multiple promoters at once, go to Promoters, select them, then click Campaign actions → Block on campaign.
How to suspend a promoter
Go to Promoters in the left menu and open the promoter's profile.
Click the three-dot menu next to their name.
Select Campaign actions → Remove from campaign.
Choose the campaign and confirm.
To block multiple promoters at once, go to Promoters, select them, then click Campaign actions → Remove from campaign.
How to archive a promoter
Go to Promoters and open the promoter's profile.
Click the three-dot menu next to their name.
Select Archive promoter and confirm.
To archive multiple promoters at once, go to Promoters, select them, then click Archive.
To find archived promoters later, go to Promoters → Others tab → Archived.
How to delete a promoter
Deleting a promoter permanently removes them and all their data from your account. This can't be undone and the data can't be retrieved, so a promoter can only be deleted after they've been archived. This two-step process is there on purpose, so no one gets deleted by mistake.
Once the promoter is archived:
Go to Promoters → Others tab → Archived.
Click the three-dot menu next to the archived promoter's name.
Select Delete and confirm.
To delete multiple promoters at once, go to Promoters → Others tab → Archived, select them, then click Delete.
By following these steps, you can effectively manage the activity of promoters in your FirstPromoter account, ensuring optimal performance and tracking within your affiliate or referral program.


